Privacy Policy

This privacy policy outlines how Dazzle Casino collects, uses, stores, and protects your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring transparency in all data processing activities. This document explains your rights as a user and our obligations under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Dazzle Casino collects various types of personal information to provide, maintain, and improve our gaming services. When you register an account, we collect identification details including your full name, date of birth, postal address, email address, and telephone number. Financial information such as payment card details, bank account information, and transaction history is gathered to process deposits and withdrawals. We automatically collect technical data including IP addresses, browser type, device information, operating system, and gameplay statistics. Location data may be collected to verify your geographical position and ensure compliance with licensing restrictions. Additionally, we maintain records of customer support communications, account verification documents, and marketing preferences.

How We Use Your Information

Your personal information is processed for specific, legitimate purposes essential to operating Dazzle Casino. We use your data to create and manage your gaming account, verify your identity and age to prevent underage gambling, and process financial transactions including deposits, withdrawals, and bonus payments. Information collected helps us detect and prevent fraudulent activities, money laundering, and other illegal activities. We analyse gameplay data to identify patterns consistent with problem gambling and implement appropriate responsible gambling measures. Your data enables us to provide customer support services, respond to enquiries, and resolve disputes. We may use your contact details to send important service updates, security notifications, and, with your consent, promotional communications about new games and special offers. Technical data helps us improve platform performance, fix technical issues, and develop new features.

Data Sharing and Third Parties

Dazzle Casino privacy policy stipulates that we share your personal information only when necessary and in accordance with data protection laws. Payment service providers receive financial information required to process transactions securely. We work with identity verification services that check documentation against official databases to confirm your identity and prevent fraud. Gaming software providers may access limited gameplay data to ensure proper game functionality. Customer support platforms process communication records to manage enquiries efficiently. Marketing service providers may receive contact details if you have consented to promotional communications. We engage cloud storage providers and IT security firms to maintain our infrastructure securely. Regulatory authorities and law enforcement agencies may receive information when legally required or to comply with licensing obligations. In the event of a business transfer, merger, or acquisition, your data may be shared with the successor entity.

Your Rights and Data Protection

Under UK data protection legislation, you possess several rights regarding your personal information held by Dazzle Casino. You have the right to access your personal data and receive a copy of the information we hold about you. You may request correction of inaccurate or incomplete personal data. In certain circumstances, you can request deletion of your personal data, though we may be required to retain some information to comply with legal obligations. You have the right to restrict processing of your data or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw that consent at any time. You possess the right to data portability, allowing you to receive your data in a structured, commonly used format or request transfer to another provider. To exercise these rights, contact our Data Protection Officer using the details provided on our website. We will respond to requests within one month, though complex requests may require up to three months. You have the right to lodge a complaint with the Information Commissioner’s Office if you believe we have not handled your data appropriately.

Data Security and Retention

We implement comprehensive technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or damage. Dazzle Casino employs industry-standard SSL encryption for all data transmissions between your device and our servers. Financial information is tokenised and processed through PCI DSS compliant payment gateways. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes, and all staff receive regular data protection training. We maintain secure data centres with physical access controls, firewalls, intrusion detection systems, and regular security audits. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this privacy policy. Active account data is maintained throughout your relationship with us. Following account closure, we retain certain records for six years to comply with financial regulations, anti-money laundering requirements, and potential legal claims. Marketing consent records are kept until you withdraw consent or for three years of inactivity. Technical logs and security data are typically retained for twelve months. After retention periods expire, personal data is securely deleted or anonymised.